Software Recovery Procedures

SoniClear products are protected by copy protection technology. To recover software after a system crash or other types of system-related problems, you will need to follow the procedure that is appropriate for the product you purchased.

Element 5 Ecommerce Purchases

If you purchased the product online through the Element 5 ecommerce service provider, the software was "wrapped" with a program to manage electronic distribution and payment. Element 5 no longer provides this service or support for previous purchases. Contact SoniClear for upgrade options.


Software Purchased on CD

If you purchased the SoniClear software with physical delivery on CD, the software can be reinstalled from the original CD. You cannot reinstall from a copy of just the installation program itself, as the installer is "locked" to the installation CD, which is required to complete the process.

In come cases, SoniClear software protected using the Element 5 system is delivered to customers on CD. In this case, reinstall the software from the original CD and then follow the Element 5 reinstallation procedures listed above.


Software Protected by USB Key

If you are using a version of the software that is authorized using a USB Key device, you will need to reinstall using the original CD. In the event of a lost USB key, you will need to purchase a new copy of the software.