Customer Support

SoniClear products are designed to be easy to use without requiring extensive technical support. However, if you do encounter problems, telephone and email support are provided, as well as online support resources.

Technical Support

In addition to the online resources, support is available from SoniClear by phone and email. We encourage you to use SoniClear technical support when problems occur so that you can focus on your work and not on running SoniClear. If your system is not working perfectly, contact us:

Use Online Support Request Form

Or contact using phone or email:

Phone: 626/584-9706

In most cases we can assist you immediately. However, in some cases a callback or email response may be provided on the following business day.

Annual Software Support service includes telephone support for any questions that you or your IT staff may have about installation or software operation. This service is included free for the first year and is renewable in subsequent years. This does not include product training or IT support for the computers that are used to run SoniClear.

For IT Technical Support, an additional hourly fee is charged. This includes connecting to your computer by remote login to assist directly with installation of the SoniClear software, working on issues related to computer hardware failures, managing Windows Updates, or any other IT specific issue. Contact SoniClear to request IT Tecnical Support services.

For personalized training and assistance with SoniClear features, training webinars are available for an additional fee. See the Training and Support information on the Products Page for additional information.