Purchase Policy
Prices
Listed prices are for customers in the USA. Contact SoniClear for pricing outside the USA. Orders can be paid by check or credit card (Visa, MasterCard, or American Express). All prices and specifications subject to change without notice.
Purchase Orders
Net 30 payment terms available for government purchase orders in the United States. A copy of the official purchase order must be provided to complete the order. All other purchase orders accepted only on approval of credit.
Shipping Charges
UPS Ground shipping in the Continental USA is included for all software products and the USB Foot Pedal. Request a price quote for expedited shipping, orders sent outside the Continental USA, and all other products.
Software Licensing Information
All SoniClear software products include the software on CD and one or more USB Keys containing one or more “Floating Licenses”. The Floating License System allows the software to be installed on multiple computers. Authorization to run the software is provided by the USB Key.
The user can run the program by inserting the USB Key into any computer where the software is installed. Alternatively, the license can be “locked” to a specific computer so that the USB Key does not need to be present. In either case, only a single copy of the software can be run at any given time for each Floating License.
Introductory Training
The Introductory Training course is a single, one-hour session provided by teleconference with web-based visual presentation. Any number of participants may attend.
Annual Software Support Service
Annual Software Support Service is included in the purchase price of all software products. This provides one year of technical support by email, software updates available online, and four support incident calls per year. After the first year, the Annual Software Support Service can be renewed for 25% of the original software purchase price (minimum order amount is $395). See the Support Policy Page for more information.
One year of System Support Service is provided for all custom systems and hardware accessories. After the first year, the price for renewing Annual System Support Service is 25% of the original purchase price, or as quoted.
Annual System Support Service includes one year of extended software technical support by telephone and web teleconference, or by email (no time or incident limit). Webinar training sessions are provided free of charge, as required by the customer. All software updates released during the term of the support service are provided.
Annual System Support Service includes technical support to identify and resolve hardware problems. Cost of hardware repair or replacement, and associated shipping costs, are the responsibility of the customer. Manufacturer’s warranty for each hardware component covers hardware failures during the warranty period. Out-of-Warranty repair or replacement will be charged at the suggested retail price for the affected hardware component.