Troubleshooting and Tips

Problem Solving

SoniClear products are designed to be easy to use without requiring extensive technical support. Most problems related to using SoniClear can be traced to either an incorrect system setup, or hardware problems.

If you encounter problems contact SoniClear immediately for assistance by phone or email. We will assist you in problem determination and finding solutions.

The system configuration instructions provided in the SoniClear Installation Guides must be followed to ensure reliable operation. Review these settings when installing the software for the first time and in the event of problems with recording or playback.

Hardware Failures

Hardware failures will require troubleshooting by a technician. Contact your IT technical support staff to determine the cause of a problem. SoniClear can also provide solutions to hardware problems over the phone, in some cases.